Last updated: September 16, 2025
This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for IT services provided by Dynamics Mind.
For the purposes of this Cancellation and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Dynamics Mind.
Client or You means the individual or entity that has engaged the Company for IT services.
IT Services means web development, software development, mobile app development, UI/UX design, testing and QA, cloud engineering, and other technology-related services provided by the Company.
Project means any specific IT service engagement or development work undertaken by the Company for the Client.
Order means a confirmed request for IT services with agreed scope, timeline, and payment terms.
Clients may cancel their order or project under the following conditions:
Within 7 Days of Order Confirmation: Full refund available if no work has commenced on the project.
After Work Commencement: Cancellation is subject to payment for work completed up to the cancellation date.
Mid-Project Cancellation: Client will be charged for completed milestones and any work in progress, calculated on a pro-rata basis.
The Company reserves the right to cancel a project under the following circumstances:
We offer a 7-day money back guarantee under the following conditions:
Refund request must be made within 7 calendar days of order confirmation
No development work, design work, or project planning has commenced
No confidential information or proprietary materials have been shared
The project scope has not been finalized or approved by the Client
Partial refunds may be considered in the following scenarios:
Project Cancellation After Commencement: Refund of unused portion after deducting completed work and associated costs.
Service Quality Issues: If deliverables do not meet agreed specifications and cannot be rectified within reasonable time.
Company-Initiated Cancellation: Full refund of unused payments, excluding any completed work.
The following services and costs are non-refundable:
To request a refund, please follow these steps:
Contact us via email at info@dynamicsmind.inwith your refund request
Include your order details, project information, and reason for refund request
Provide any relevant documentation supporting your refund claim
Allow up to 5 business days for our team to review your request
Once a refund is approved:
Refunds will be processed and credited to your original payment method within 7-10 business days of approval
Refunds will be issued to the original payment method used for the order
Bank processing times may vary and can take additional 3-5 business days
You will receive an email confirmation once the refund has been processed
If you have any concerns about cancellations or refunds, we encourage you to contact us first to resolve the matter amicably. We are committed to fair and transparent business practices and will work with you to find a satisfactory solution.
We reserve the right to update this Cancellation and Refund Policy at any time. We will notify clients of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this policy.
Continued engagement of our services after policy changes constitutes acceptance of the updated terms.
If you have any questions about this Cancellation and Refund Policy, please contact us:
By email: info@dynamicsmind.in
By visiting our website: www.dynamicsmind.in
By phone: (+91) 33 7969 6189
By mail: Satkari Bannerjee Road, Malancha Mahinagar, WB, INDIA
